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FAQ 1

FAQ

General information

What time are check-in and check-out?

Check-in is available from 2:00 PM to 9:30 PM, while check-out from 6:00 AM to 10:00 AM.

What languages are spoken at the reception?

Italian, English and Polish.

Where is the property and how can I/we reach it?

La Casina Rossa is located at Via Vincenzo Mosca, 41, 80129 Naples, and is easily reachable by the Central Funicular or the nearby Metro Line 1.

Is parking available at the property?

Yes, available upon reservation and subject to an additional fee.

Is the property equipped with an elevator?

No, there are 10 steps to access the apartments.

Is Wi-Fi available at the property?

Yes, in all apartments.

Are pets welcome?

Yes, upon request and subject to an additional fee.

Do you provide luggage storage service?

Yes.

What amenities are the rooms equipped with?

Air conditioning, bathroom with shower enclosure, bathroom courtesy set, fully equipped kitchenette, moka pot, tea, coffee, kitchen welcome kit, living area with dining room and sofa-bed, bed linen and towels, smart TV, Wi-Fi, outdoor balcony.

Is a city tax required?

Yes, from the age of 14, the city tax is €5.50 per day.

Some exemptions apply, including companions of people with disabilities or those undergoing medical treatment, residents of the Municipality of Naples, and other categories covered by municipal regulations.

What credit cards are accepted?

All major types.

Check-in/Check-out

How does check-in work at the property?

Guests are required to show a valid ID to our staff upon check-in at the property, after informing us of their expected arrival time.

Is early check-in possible?

Yes, upon request and subject to availability.

Is late check-out possible?

Yes, upon request.

Property & Services

Is there a transfer service to/from the property?

Yes, we can book a transfer service for guests.

Are children allowed at the property?

Yes.

Rooms

Are baby cribs and cots available?

Yes, cribs are available for an additional fee.

Are rooms accessible?

No.

Breakfast

Is breakfast included?

Yes, you can request a takeaway breakfast to be delivered to your apartment.

Do you arrange tours and excursions in the surrounding area?

Yes, we can take care of booking tours, excursions, museum tickets, and transportation services.

Payments and Cancellations

What is your cancellation policy?

We have several options available, including a rate with free cancellation up to 14 days before the arrival date and a non-refundable rate.